CVE-2025-20310
BaseFortify
Publication date: 2025-07-02
Last updated on: 2025-07-31
Assigner: Cisco Systems, Inc.
Description
Description
CVSS Scores
EPSS Scores
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Meta Information
Affected Vendors & Products
| Vendor | Product | Version / Range |
|---|---|---|
| cisco | enterprise_chat_and_email | to 12.6\(1\)ES11 (exc) |
Helpful Resources
Exploitability
| CWE ID | Description |
|---|---|
| CWE-79 | The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users. |
Attack-Flow Graph
AI Powered Q&A
Can you explain this vulnerability to me?
This vulnerability is a stored cross-site scripting (XSS) issue in the web user interface of Cisco Enterprise Chat and Email (ECE). It occurs because the web UI does not properly validate user-supplied input, allowing an unauthenticated, remote attacker with valid agent credentials to execute arbitrary script code or access sensitive browser-based information by persuading a user to click a crafted link. [1]
How can this vulnerability impact me? :
If exploited, this vulnerability could allow an attacker to execute arbitrary scripts in the context of the affected interface or access sensitive information stored in the user's browser. This could lead to unauthorized access to data or manipulation of the interface, potentially compromising confidentiality and integrity of information within Cisco ECE. [1]
How can this vulnerability be detected on my network or system? Can you suggest some commands?
This vulnerability can be detected by checking the status of the inbound email security policy for the rich text content policy on Cisco ECE systems. Administrators should access the ECE System Console or Cisco Packaged Contact Center Enterprise (PCCE) Single Pane of Glass (SPOG) and navigate to Digital Channels > Chat and Email > Partition > Security > Rich Text Content Policy to verify if the policy is enabled or disabled. There are no specific commands provided in the advisory for detection. [1]
What immediate steps should I take to mitigate this vulnerability?
Immediate mitigation involves enabling the inbound email security policy setting for the rich text content policy on Cisco ECE systems. This setting has been tested successfully to mitigate the vulnerability. Additionally, upgrading to Cisco ECE release 12.6(1)_ES11 or later, or using release 15 which is not vulnerable, will address the issue. Customers should evaluate the impact of enabling the policy on network functionality or performance before applying it. [1]