CVE-2024-28988
Unknown Unknown - Not Provided
BaseFortify

Publication date: 2025-09-01

Last updated on: 2025-11-14

Assigner: SolarWinds

Description
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research.  We recommend all Web Help Desk customers apply the patch, which is now available.  We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.
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Meta Information
Published
2025-09-01
Last Modified
2025-11-14
Generated
2026-06-16
AI Q&A
2025-09-02
EPSS Evaluated
2026-06-15
NVD
CVE-2024-28988
EUVD
EUVD-2024-26050
Affected Vendors & Products
Showing 4 associated CPEs
Vendor Product Version / Range
solarwinds web_help_desk to 12.8.2 (inc)
solarwinds web_help_desk 12.8.3
solarwinds web_help_desk 12.8.3
solarwinds web_help_desk 12.8.3
Helpful Resources
Exploitability
CWE
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KEV
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CWE ID Description
CWE-502 The product deserializes untrusted data without sufficiently ensuring that the resulting data will be valid.
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Executive Summary

This vulnerability is a Java Deserialization Remote Code Execution flaw in SolarWinds Web Help Desk. It allows an attacker to execute arbitrary commands on the host machine without authentication by exploiting the way the application handles deserialization of data.

Impact Analysis

If exploited, this vulnerability can allow an attacker to run commands on the host machine, potentially leading to full system compromise, data theft, disruption of services, or further attacks within the network.

Mitigation Strategies

Apply the patch provided by SolarWinds for the Web Help Desk product as soon as possible to mitigate this vulnerability.

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