CVE-2025-10658
Unknown Unknown - Not Provided
BaseFortify

Publication date: 2025-09-20

Last updated on: 2025-09-22

Assigner: Wordfence

Description
The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the 6-digit OTP code.
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Meta Information
Published
2025-09-20
Last Modified
2025-09-22
Generated
2026-06-16
AI Q&A
2025-10-21
EPSS Evaluated
2026-06-15
NVD
CVE-2025-10658
Affected Vendors & Products
Showing 2 associated CPEs
Vendor Product Version / Range
supportcandy helpdesk_and_customer_support_ticket_system *
supportcandy helpdesk_and_customer_support_ticket_system 3.3.7
Helpful Resources
Exploitability
CWE
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KEV
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CWE ID Description
CWE-307 The product does not implement sufficient measures to prevent multiple failed authentication attempts within a short time frame.
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Executive Summary

The vulnerability in the SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress allows unauthenticated attackers to bypass authentication by brute forcing the 6-digit OTP code used for guest login. This is possible because there is no rate limiting on the OTP verification process, enabling attackers to gain unauthorized access to customer support tickets.

Impact Analysis

This vulnerability can allow attackers to gain unauthorized access to customer support tickets, potentially exposing sensitive customer information. This unauthorized access could lead to data leakage, privacy violations, and misuse of support ticket data.

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