CVE-2025-10696
Analyzed Analyzed - Analysis Complete
BaseFortify

Publication date: 2025-10-03

Last updated on: 2026-06-01

Assigner: Fluid Attacks

Description
OpenSupports exposes an endpoint that allows the list of 'supervised users' for any account to be edited, but it does not validate whether the actor is the owner of that list. A Level 1 staff member can modify the supervision relationship of a third party (the target user), who can then view the tickets of the added 'supervised' users. This breaks the authorization model and filters the content of other users' tickets.This issue affects OpenSupports: 4.11.0.
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Meta Information
Published
2025-10-03
Last Modified
2026-06-01
Generated
2026-06-16
AI Q&A
2025-10-03
EPSS Evaluated
2026-06-15
NVD
CVE-2025-10696
Affected Vendors & Products
Showing 1 associated CPE
Vendor Product Version / Range
opensupports opensupports 4.11.0
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Exploitability
CWE
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KEV
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CWE ID Description
CWE-863 The product performs an authorization check when an actor attempts to access a resource or perform an action, but it does not correctly perform the check.
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Executive Summary

This vulnerability in OpenSupports 4.11.0 allows a Level 1 staff member to edit the list of 'supervised users' for any account without verifying if they own that list. As a result, they can modify supervision relationships of other users, enabling them to view tickets of users they should not have access to. This breaks the authorization model and exposes other users' ticket information improperly.

Impact Analysis

This vulnerability can lead to unauthorized access to sensitive ticket information by users who should not have permission to view it. It compromises data confidentiality and could result in information disclosure, potentially affecting user privacy and trust in the system.

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