BaseFortify

Publication date: 2025-10-03

Last updated on: 2026-06-01

Assigner: Fluid Attacks

Description

OpenSupports exposes an endpoint that allows the list of 'supervised users' for any account to be edited, but it does not validate whether the actor is the owner of that list. A Level 1 staff member can modify the supervision relationship of a third party (the target user), who can then view the tickets of the added 'supervised' users. This breaks the authorization model and filters the content of other users' tickets.This issue affects OpenSupports: 4.11.0.

CVSS Scores

EPSS Scores

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Meta Information

Published

2025-10-03

Last Modified

2026-06-01

Generated

2026-07-06

AI Q&A

2025-10-03

EPSS Evaluated

2026-07-05

NVD

CVE-2025-10696

Affected Vendors & Products

Vendor	Product	Version / Range
opensupports	opensupports	4.11.0

Helpful Resources

Exploitability

CWE

KEV

CWE ID	Description
CWE-863	The product performs an authorization check when an actor attempts to access a resource or perform an action, but it does not correctly perform the check.

Attack-Flow Graph

Executive Summary

This vulnerability in OpenSupports 4.11.0 allows a Level 1 staff member to edit the list of 'supervised users' for any account without verifying if they own that list. As a result, they can modify supervision relationships of other users, enabling them to view tickets of users they should not have access to. This breaks the authorization model and exposes other users' ticket information improperly.

Impact Analysis

This vulnerability can lead to unauthorized access to sensitive ticket information by users who should not have permission to view it. It compromises data confidentiality and could result in information disclosure, potentially affecting user privacy and trust in the system.

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