BaseFortify

Publication date: 2025-11-21

Last updated on: 2025-11-26

Assigner: Wordfence

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.2.9 via the 'eh_crm_ticket_single_view_client' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level access and above, to read the contents of all support tickets.

CVSS Scores

EPSS Scores

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Meta Information

Published

2025-11-21

Last Modified

2025-11-26

Generated

2026-07-06

AI Q&A

2025-11-21

EPSS Evaluated

2026-07-04

NVD

CVE-2025-10039

EUVD

EUVD-2025-198487

Affected Vendors & Products

Vendor	Product	Version / Range
elula	wsdesk	to 3.3.0 (exc)

Helpful Resources

Exploitability

CWE

KEV

CWE ID	Description
CWE-639	The system's authorization functionality does not prevent one user from gaining access to another user's data or record by modifying the key value identifying the data.

Attack-Flow Graph

Executive Summary

This vulnerability is an Insecure Direct Object Reference (IDOR) in the ELEX WordPress HelpDesk & Customer Ticketing System plugin up to version 3.2.9. It occurs because the plugin does not properly validate a user-controlled key ('eh_crm_ticket_single_view_client'), allowing authenticated users with Subscriber-level access or higher to read the contents of all support tickets.

Impact Analysis

An attacker with Subscriber-level access or above can exploit this vulnerability to read all support tickets, potentially exposing sensitive or confidential information contained within those tickets.

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