BaseFortify

Publication date: 2025-11-21

Last updated on: 2026-04-08

Assigner: Wordfence

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_remove_agent' function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to remove the role and capabilities of any user with an Administrator, WSDesk Supervisor, or WSDesk Agents role.

CVSS Scores

EPSS Scores

Probability:
Percentile:

Meta Information

Published

2025-11-21

Last Modified

2026-04-08

Generated

2026-07-06

AI Q&A

2025-11-21

EPSS Evaluated

2026-07-05

NVD

CVE-2025-10054

EUVD

EUVD-2025-198489

Affected Vendors & Products

Vendor	Product	Version / Range
elula	wsdesk	to 3.3.2 (exc)

Helpful Resources

Exploitability

CWE

KEV

CWE ID	Description
CWE-862	The product does not perform an authorization check when an actor attempts to access a resource or perform an action.

Attack-Flow Graph

Executive Summary

This vulnerability exists in the ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress, where a missing capability check in the 'eh_crm_remove_agent' function allows authenticated users with Subscriber-level access or higher to remove roles and capabilities from users who have Administrator, WSDesk Supervisor, or WSDesk Agents roles. Essentially, lower-privileged users can modify higher-privileged user roles without authorization.

Impact Analysis

The vulnerability can allow an attacker with low-level access (Subscriber or above) to remove critical roles and capabilities from high-privilege users such as Administrators or Supervisors. This can lead to disruption of administrative functions, loss of control over the system, and potential denial of service for legitimate administrators.

Hi! I’m here to help you understand CVE-2025-10054. Ask me anything about the vulnerability, its impact, or mitigation strategies.

0/70