BaseFortify

Publication date: 2025-11-21

Last updated on: 2025-12-03

Assigner: Wordfence

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the eh_crm_restore_data() function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore tickets.

CVSS Scores

EPSS Scores

Probability:
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Meta Information

Published

2025-11-21

Last Modified

2025-12-03

Generated

2026-07-06

AI Q&A

2025-11-21

EPSS Evaluated

2026-07-05

NVD

CVE-2025-12023

EUVD

EUVD-2025-198381

Affected Vendors & Products

Vendor	Product	Version / Range
elula	wsdesk	to 3.3.2 (exc)

Helpful Resources

Exploitability

CWE

KEV

CWE ID	Description
CWE-862	The product does not perform an authorization check when an actor attempts to access a resource or perform an action.

Attack-Flow Graph

Executive Summary

This vulnerability exists in the ELEX WordPress HelpDesk & Customer Ticketing System plugin up to version 3.3.1. It is caused by a missing capability check in the eh_crm_restore_data() function, which allows authenticated users with Subscriber-level access or higher to restore tickets without proper authorization.

Impact Analysis

An attacker with Subscriber-level access or above can restore tickets in the system without proper permission, potentially leading to unauthorized modification of data. This could disrupt ticket management and affect the integrity of customer support records.

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