CVE-2025-12085
Unknown Unknown - Not Provided
BaseFortify

Publication date: 2025-11-21

Last updated on: 2025-12-03

Assigner: Wordfence

Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_settings_empty_trash' function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to empty the ticket trash.
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Meta Information
Published
2025-11-21
Last Modified
2025-12-03
Generated
2026-05-07
AI Q&A
2025-11-21
EPSS Evaluated
2026-05-05
NVD
EUVD
Affected Vendors & Products
Showing 1 associated CPE
Vendor Product Version / Range
elula wsdesk to 3.3.2 (exc)
Helpful Resources
Exploitability
CWE
CWE Icon
KEV
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CWE ID Description
CWE-862 The product does not perform an authorization check when an actor attempts to access a resource or perform an action.
Attack-Flow Graph
AI Powered Q&A
Can you explain this vulnerability to me?

This vulnerability exists in the ELEX WordPress HelpDesk & Customer Ticketing System plugin, where a missing capability check in the 'eh_crm_settings_empty_trash' function allows authenticated users with Subscriber-level access or higher to empty the ticket trash without proper authorization.


How can this vulnerability impact me? :

An attacker with at least Subscriber-level access can delete tickets by emptying the ticket trash, leading to unauthorized modification or loss of data within the HelpDesk system.


What immediate steps should I take to mitigate this vulnerability?

To mitigate this vulnerability, immediately update the ELEX WordPress HelpDesk & Customer Ticketing System plugin to a version later than 3.3.1 where the issue is fixed. Additionally, restrict Subscriber-level access and above from performing unauthorized actions until the update is applied.


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