CVE-2025-12085
Unknown Unknown - Not Provided
BaseFortify

Publication date: 2025-11-21

Last updated on: 2025-12-03

Assigner: Wordfence

Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_settings_empty_trash' function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to empty the ticket trash.
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Meta Information
Published
2025-11-21
Last Modified
2025-12-03
Generated
2026-06-16
AI Q&A
2025-11-21
EPSS Evaluated
2026-06-15
NVD
CVE-2025-12085
EUVD
EUVD-2025-198380
Affected Vendors & Products
Showing 1 associated CPE
Vendor Product Version / Range
elula wsdesk to 3.3.2 (exc)
Helpful Resources
Exploitability
CWE
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KEV
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CWE ID Description
CWE-862 The product does not perform an authorization check when an actor attempts to access a resource or perform an action.
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Executive Summary

This vulnerability exists in the ELEX WordPress HelpDesk & Customer Ticketing System plugin, where a missing capability check in the 'eh_crm_settings_empty_trash' function allows authenticated users with Subscriber-level access or higher to empty the ticket trash without proper authorization.

Impact Analysis

An attacker with at least Subscriber-level access can delete tickets by emptying the ticket trash, leading to unauthorized modification or loss of data within the HelpDesk system.

Mitigation Strategies

To mitigate this vulnerability, immediately update the ELEX WordPress HelpDesk & Customer Ticketing System plugin to a version later than 3.3.1 where the issue is fixed. Additionally, restrict Subscriber-level access and above from performing unauthorized actions until the update is applied.

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