CVE-2025-12085

Unknown Unknown - Not Provided

BaseFortify

Publication date: 2025-11-21

Last updated on: 2025-12-03

Assigner: Wordfence

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_settings_empty_trash' function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to empty the ticket trash.

CVSS Scores

EPSS Scores

Probability:
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Meta Information

Published

2025-11-21

Last Modified

2025-12-03

Generated

2026-07-06

AI Q&A

2025-11-21

EPSS Evaluated

2026-07-05

NVD

CVE-2025-12085

EUVD

EUVD-2025-198380

Affected Vendors & Products

Vendor	Product	Version / Range
elula	wsdesk	to 3.3.2 (exc)

Helpful Resources

Exploitability

CWE

KEV

CWE ID	Description
CWE-862	The product does not perform an authorization check when an actor attempts to access a resource or perform an action.

Attack-Flow Graph

Executive Summary

This vulnerability exists in the ELEX WordPress HelpDesk & Customer Ticketing System plugin, where a missing capability check in the 'eh_crm_settings_empty_trash' function allows authenticated users with Subscriber-level access or higher to empty the ticket trash without proper authorization.

Impact Analysis

An attacker with at least Subscriber-level access can delete tickets by emptying the ticket trash, leading to unauthorized modification or loss of data within the HelpDesk system.

Mitigation Strategies

To mitigate this vulnerability, immediately update the ELEX WordPress HelpDesk & Customer Ticketing System plugin to a version later than 3.3.1 where the issue is fixed. Additionally, restrict Subscriber-level access and above from performing unauthorized actions until the update is applied.

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