BaseFortify

Publication date: 2025-11-21

Last updated on: 2025-12-03

Assigner: Wordfence

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option.

CVSS Scores

EPSS Scores

Probability:
Percentile:

Meta Information

Published

2025-11-21

Last Modified

2025-12-03

Generated

2026-07-06

AI Q&A

2025-11-21

EPSS Evaluated

2026-07-05

NVD

CVE-2025-12169

EUVD

EUVD-2025-198378

Affected Vendors & Products

Vendor	Product	Version / Range
elula	wsdesk	to 3.3.1 (exc)

Helpful Resources

Exploitability

CWE

KEV

CWE ID	Description
CWE-862	The product does not perform an authorization check when an actor attempts to access a resource or perform an action.

Attack-Flow Graph

Executive Summary

This vulnerability exists in the ELEX WordPress HelpDesk & Customer Ticketing System plugin up to version 3.3.0. It is caused by a missing capability check on a specific AJAX action ('wp_ajax_eh_crm_settings_empty_scheduled_actions'), allowing authenticated users with Subscriber-level access or higher to modify data they should not be able to. Specifically, they can clear the scheduled triggers option without proper authorization.

Impact Analysis

An attacker with at least Subscriber-level access can exploit this vulnerability to clear scheduled triggers in the plugin, potentially disrupting automated tasks or workflows that rely on these scheduled actions. This unauthorized modification could lead to degraded functionality or service interruptions within the WordPress HelpDesk system.

Hi! I’m here to help you understand CVE-2025-12169. Ask me anything about the vulnerability, its impact, or mitigation strategies.

0/70