CVE-2025-12169
Unknown Unknown - Not Provided
BaseFortify

Publication date: 2025-11-21

Last updated on: 2025-12-03

Assigner: Wordfence

Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option.
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Meta Information
Published
2025-11-21
Last Modified
2025-12-03
Generated
2026-06-16
AI Q&A
2025-11-21
EPSS Evaluated
2026-06-14
NVD
CVE-2025-12169
EUVD
EUVD-2025-198378
Affected Vendors & Products
Showing 1 associated CPE
Vendor Product Version / Range
elula wsdesk to 3.3.1 (exc)
Helpful Resources
Exploitability
CWE
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KEV
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CWE ID Description
CWE-862 The product does not perform an authorization check when an actor attempts to access a resource or perform an action.
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Executive Summary

This vulnerability exists in the ELEX WordPress HelpDesk & Customer Ticketing System plugin up to version 3.3.0. It is caused by a missing capability check on a specific AJAX action ('wp_ajax_eh_crm_settings_empty_scheduled_actions'), allowing authenticated users with Subscriber-level access or higher to modify data they should not be able to. Specifically, they can clear the scheduled triggers option without proper authorization.

Impact Analysis

An attacker with at least Subscriber-level access can exploit this vulnerability to clear scheduled triggers in the plugin, potentially disrupting automated tasks or workflows that rely on these scheduled actions. This unauthorized modification could lead to degraded functionality or service interruptions within the WordPress HelpDesk system.

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