CVE-2025-13534
Unknown Unknown - Not Provided
BaseFortify

Publication date: 2025-12-02

Last updated on: 2025-12-04

Assigner: Wordfence

Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
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Meta Information
Published
2025-12-02
Last Modified
2025-12-04
Generated
2026-06-16
AI Q&A
2025-12-02
EPSS Evaluated
2026-06-15
NVD
CVE-2025-13534
EUVD
EUVD-2025-200210
Affected Vendors & Products
Showing 1 associated CPE
Vendor Product Version / Range
elula wsdesk to 3.3.3 (exc)
Helpful Resources
Exploitability
CWE
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KEV
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CWE ID Description
CWE-269 The product does not properly assign, modify, track, or check privileges for an actor, creating an unintended sphere of control for that actor.
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Executive Summary

This vulnerability exists in the ELEX WordPress HelpDesk & Customer Ticketing System plugin up to version 3.3.2. It is a privilege escalation flaw caused by missing authorization checks on the eh_crm_edit_agent AJAX action. Authenticated users with Contributor-level access or higher can exploit this to escalate their privileges from limited ticket reply permissions to full administrator capabilities within the helpdesk system.

Impact Analysis

An attacker exploiting this vulnerability can gain unauthorized full administrative access to the helpdesk system, allowing them to manage tickets, change settings, administer agents, and access sensitive customer data. This could lead to data breaches, unauthorized changes, and disruption of helpdesk operations.

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