BaseFortify

Publication date: 2025-12-02

Last updated on: 2025-12-04

Assigner: Wordfence

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.

CVSS Scores

EPSS Scores

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Meta Information

Published

2025-12-02

Last Modified

2025-12-04

Generated

2026-07-06

AI Q&A

2025-12-02

EPSS Evaluated

2026-07-05

NVD

CVE-2025-13534

EUVD

EUVD-2025-200210

Affected Vendors & Products

Vendor	Product	Version / Range
elula	wsdesk	to 3.3.3 (exc)

Helpful Resources

Exploitability

CWE

KEV

CWE ID	Description
CWE-269	The product does not properly assign, modify, track, or check privileges for an actor, creating an unintended sphere of control for that actor.

Attack-Flow Graph

Executive Summary

This vulnerability exists in the ELEX WordPress HelpDesk & Customer Ticketing System plugin up to version 3.3.2. It is a privilege escalation flaw caused by missing authorization checks on the eh_crm_edit_agent AJAX action. Authenticated users with Contributor-level access or higher can exploit this to escalate their privileges from limited ticket reply permissions to full administrator capabilities within the helpdesk system.

Impact Analysis

An attacker exploiting this vulnerability can gain unauthorized full administrative access to the helpdesk system, allowing them to manage tickets, change settings, administer agents, and access sensitive customer data. This could lead to data breaches, unauthorized changes, and disruption of helpdesk operations.

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