CVE-2025-9343
Stored XSS in ELEX WordPress HelpDesk Plugin
Publication date: 2025-12-21
Last updated on: 2025-12-21
Assigner: Wordfence
Description
Description
CVSS Scores
EPSS Scores
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Meta Information
Affected Vendors & Products
| Vendor | Product | Version / Range |
|---|---|---|
| elex | helpdesk_customer_ticketing_system | * |
Helpful Resources
Exploitability
| CWE ID | Description |
|---|---|
| CWE-79 | The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users. |
Attack-Flow Graph
AI Powered Q&A
Can you explain this vulnerability to me?
This vulnerability is a Stored Cross-Site Scripting (XSS) issue in the ELEX WordPress HelpDesk & Customer Ticketing System plugin. It occurs because the plugin does not properly sanitize and escape input in ticket subjects, allowing unauthenticated attackers to inject malicious scripts. These scripts execute whenever a user views the affected page, potentially compromising user data or site integrity.
How can this vulnerability impact me? :
The vulnerability can allow attackers to execute arbitrary scripts in the context of users visiting the affected pages. This can lead to theft of sensitive information, session hijacking, defacement, or other malicious actions without requiring authentication, posing a significant security risk to users and site administrators.
What immediate steps should I take to mitigate this vulnerability?
To mitigate this vulnerability, you should update the ELEX WordPress HelpDesk & Customer Ticketing System plugin to version 3.3.5 or later, which includes extensive code changes addressing the security issues related to stored cross-site scripting. This update improves input sanitization and output escaping to prevent script injection. Applying this update promptly is the recommended immediate step. [2]