CVE-2025-9343
Unknown Unknown - Not Provided

Stored XSS in ELEX WordPress HelpDesk Plugin

Publication date: 2025-12-21

Last updated on: 2025-12-21

Assigner: Wordfence

Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Stored Cross-Site Scripting via ticket subjects in all versions up to, and including, 3.3.4 due to insufficient input sanitization and output escaping. This makes it possible for unauthenticated attackers to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page.

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Meta Information

Published
2025-12-21
Last Modified
2025-12-21
Generated
2026-07-07
AI Q&A
2025-12-21
EPSS Evaluated
2026-07-05
NVD
CVE-2025-9343

Affected Vendors & Products

Showing 1 associated CPE
Vendor Product Version / Range
elex helpdesk_customer_ticketing_system *

Helpful Resources

Exploitability

CWE
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KEV
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CWE ID Description
CWE-79 The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users.

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Executive Summary

This vulnerability is a Stored Cross-Site Scripting (XSS) issue in the ELEX WordPress HelpDesk & Customer Ticketing System plugin. It occurs because the plugin does not properly sanitize and escape input in ticket subjects, allowing unauthenticated attackers to inject malicious scripts. These scripts execute whenever a user views the affected page, potentially compromising user data or site integrity.

Impact Analysis

The vulnerability can allow attackers to execute arbitrary scripts in the context of users visiting the affected pages. This can lead to theft of sensitive information, session hijacking, defacement, or other malicious actions without requiring authentication, posing a significant security risk to users and site administrators.

Mitigation Strategies

To mitigate this vulnerability, you should update the ELEX WordPress HelpDesk & Customer Ticketing System plugin to version 3.3.5 or later, which includes extensive code changes addressing the security issues related to stored cross-site scripting. This update improves input sanitization and output escaping to prevent script injection. Applying this update promptly is the recommended immediate step. [2]

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