CVE-2020-36926
Unknown Unknown - Not Provided
BaseFortify

Publication date: 2026-01-16

Last updated on: 2026-02-09

Assigner: VulnCheck

Description
SmarterTrack 7922 contains an information disclosure vulnerability in the Chat Management search form that reveals agent identification details. Attackers can access the vulnerable /Management/Chat/frmChatSearch.aspx endpoint to retrieve agents' first and last names along with their unique identifiers.
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Meta Information
Published
2026-01-16
Last Modified
2026-02-09
Generated
2026-06-16
AI Q&A
2026-01-16
EPSS Evaluated
2026-06-15
NVD
CVE-2020-36926
Affected Vendors & Products
Showing 2 associated CPEs
Vendor Product Version / Range
smartertools smartertrack 10.0
smartertools smartertrack 14.0
Helpful Resources
Exploitability
CWE
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KEV
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CWE ID Description
CWE-497 The product does not properly prevent sensitive system-level information from being accessed by unauthorized actors who do not have the same level of access to the underlying system as the product does.
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Executive Summary

This vulnerability is an information disclosure issue in SmarterTrack version 7922. It exists in the Chat Management search form at the endpoint /Management/Chat/frmChatSearch.aspx. An attacker can exploit this flaw to access sensitive agent information, specifically the agents' first and last names along with their unique identifiers, without needing any privileges, user interaction, or authentication. [2, 3]

Impact Analysis

The impact of this vulnerability is the unauthorized disclosure of sensitive agent identification details. Attackers can retrieve personal information such as first and last names and unique identifiers of agents, which could be used for further targeted attacks, social engineering, or privacy violations. [2, 3]

Detection Guidance

This vulnerability can be detected by accessing the vulnerable endpoint /Management/Chat/frmChatSearch.aspx on the SmarterTrack server and checking if it discloses agents' first and last names along with their unique identifiers without authentication. Additionally, the vulnerability can be identified using the Google dork query: intext:"Powered by SmarterTrack" to find potentially vulnerable instances. Specific commands to test this could include using curl or wget to request the endpoint, for example: curl http://<target-server>/Management/Chat/frmChatSearch.aspx and inspecting the response for sensitive agent information. [2, 3]

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