CVE-2026-32752
Broken Access Control in FreeScout ThreadPolicy Allows Message Tampering
Publication date: 2026-03-19
Last updated on: 2026-03-23
Assigner: GitHub, Inc.
Description
Description
CVSS Scores
EPSS Scores
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Meta Information
Affected Vendors & Products
| Vendor | Product | Version / Range |
|---|---|---|
| freescout | freescout | to 1.8.209 (exc) |
Helpful Resources
Exploitability
| CWE ID | Description |
|---|---|
| CWE-284 | The product does not restrict or incorrectly restricts access to a resource from an unauthorized actor. |
Attack-Flow Graph
AI Powered Q&A
Can you explain this vulnerability to me?
The vulnerability exists in FreeScout versions 1.8.208 and below, specifically in the ThreadPolicy::edit() method. It is a broken access control flaw that allows any authenticated user, regardless of their role or mailbox access permissions, to read and modify all customer-created thread messages across all mailboxes.
This means that users can silently alter customer messages without detection, bypassing the intended mailbox permission model.
How can this vulnerability impact me? :
This vulnerability can have serious impacts including unauthorized access to sensitive customer communications and the ability to tamper with message content silently.
Such unauthorized modifications can lead to evidence tampering, loss of data integrity, and potential breaches of trust between the service provider and customers.
How does this vulnerability affect compliance with common standards and regulations (like GDPR, HIPAA)?:
This vulnerability constitutes a violation of GDPR and similar compliance regulations because it allows unauthorized users to access and modify customer data, undermining data protection and privacy requirements.
How can this vulnerability be detected on my network or system? Can you suggest some commands?
I don't know
What immediate steps should I take to mitigate this vulnerability?
The vulnerability in FreeScout versions 1.8.208 and below allows any authenticated user to read and modify all customer-created thread messages across all mailboxes due to broken access control.
To mitigate this vulnerability immediately, upgrade FreeScout to version 1.8.209 or later, where the issue has been fixed.