CVE-2026-32754

Received Received - Intake

Stored XSS in FreeScout Email Notifications Enables Account Takeover

Publication date: 2026-03-19

Last updated on: 2026-03-23

Assigner: GitHub, Inc.

Description

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Versions 1.8.208 and below are vulnerable to Stored Cross-Site Scripting (XSS) through FreeScout's email notification templates. Incoming email bodies are stored in the database without sanitization and rendered unescaped in outgoing email notifications using Blade's raw output syntax {!! $thread->body !!}. An unauthenticated attacker can exploit this vulnerability by simply sending an email, and when opened by any subscribed agent or admin as part of their normal workflow, enabling universal HTML injection (phishing, tracking) and, in vulnerable email clients, JavaScript execution (session hijacking, credential theft, account takeover) affecting all recipients simultaneously. This issue has been fixed in version 1.8.209.

CVSS Scores

EPSS Scores

Probability:
Percentile:

Meta Information

Published

2026-03-19

Last Modified

2026-03-23

Generated

2026-07-06

AI Q&A

2026-03-20

EPSS Evaluated

2026-07-05

NVD

CVE-2026-32754

Affected Vendors & Products

Vendor	Product	Version / Range
freescout	freescout	to 1.8.209 (exc)

Helpful Resources

Exploitability

CWE

KEV

CWE ID	Description
CWE-116	The product prepares a structured message for communication with another component, but encoding or escaping of the data is either missing or done incorrectly. As a result, the intended structure of the message is not preserved.
CWE-79	The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users.

Attack-Flow Graph

Executive Summary

FreeScout versions 1.8.208 and below have a Stored Cross-Site Scripting (XSS) vulnerability in their email notification templates. Incoming email bodies are stored in the database without any sanitization and are rendered unescaped in outgoing email notifications using Blade's raw output syntax. This allows an unauthenticated attacker to send a malicious email that, when opened by any subscribed agent or admin, can inject universal HTML content or execute JavaScript in vulnerable email clients.

Impact Analysis

This vulnerability can lead to phishing attacks, user tracking, session hijacking, credential theft, and account takeover. Since the malicious content is stored and rendered for all recipients, it can affect all subscribed agents or admins simultaneously, potentially compromising multiple accounts and sensitive information.

Compliance Impact

I don't know

Mitigation Strategies

The vulnerability in FreeScout versions 1.8.208 and below can be mitigated by upgrading to version 1.8.209 or later, where the issue has been fixed.

Since the vulnerability involves stored cross-site scripting through email notification templates, immediate mitigation involves applying the patch or update provided by the vendor.

Detection Guidance

I don't know

Hi! I’m here to help you understand CVE-2026-32754. Ask me anything about the vulnerability, its impact, or mitigation strategies.

0/70