Improper Authorization in Eleveo Call Recording Software 9.7.0

Executive Summary

This vulnerability exists in Eleveo Call Recording Software version 9.7.0, specifically in the processing of the file /callrec/restoreCallAction.do within the Recorded Calls Page component.

The issue leads to improper authorization, meaning that an attacker might be able to perform actions or access data without the proper permissions.

The attack can be carried out remotely, and an exploit for this vulnerability is publicly available.

The vendor was contacted early about this issue but did not respond.

Useful 0 Not Useful 0

Detection Guidance

The vulnerability in Eleveo Call Recording Software 9.7.0 involves improper authorization in the `/callrec/restoreCallAction.do` endpoint of the Recorded Calls Page. To detect this vulnerability on your network or system, you can perform the following steps:

• Check if the Eleveo Call Recording Software version 9.7.0 is running on your system. This can typically be verified through the software's admin interface or by inspecting installed applications.
• Use network scanning tools like `nmap` to identify exposed services and endpoints. For example, you can run: `nmap -sV --script=http-enum <target_IP> -p <port>` to enumerate HTTP endpoints and check for the presence of `/callrec/restoreCallAction.do`.
• Manually or programmatically attempt to access the `/callrec/restoreCallAction.do` endpoint to verify if improper authorization is present. This can be done using tools like `curl` or automated vulnerability scanners. For example: `curl -v http://<target_IP>:<port>/callrec/restoreCallAction.do`.
• Review logs for unauthorized access attempts or unusual activity related to the `/callrec/restoreCallAction.do` endpoint.

Useful 0 Not Useful 0

Impact Analysis

Because this vulnerability allows improper authorization remotely, an attacker could potentially access or manipulate recorded call data without permission.

This could lead to unauthorized disclosure of sensitive call recordings, alteration of call data, or disruption of call recording services.

The CVSS v3.1 score of 6.3 indicates a medium severity impact, affecting confidentiality, integrity, and availability.

Useful 0 Not Useful 0

Compliance Impact

The vulnerability in Eleveo Call Recording Software 9.7.0 leads to improper authorization through manipulation of the /callrec/restoreCallAction.do file, which can be exploited remotely. This improper authorization could potentially expose or allow unauthorized access to recorded call data.

Such unauthorized access to call recordings may impact compliance with data protection regulations like GDPR and HIPAA, which require strict controls over personal and sensitive data to prevent unauthorized disclosure or access.

However, the provided information does not explicitly state the direct impact on compliance with these standards.

Useful 0 Not Useful 0

Mitigation Strategies

To mitigate the vulnerability in Eleveo Call Recording Software 9.7.0, follow these immediate steps:

• Restrict access to the `/callrec/restoreCallAction.do` endpoint by implementing proper network-level controls, such as firewalls or access control lists (ACLs), to limit exposure to trusted IP addresses only.
• Apply any available patches or updates from the vendor. Since the vendor did not respond to the disclosure, monitor official Eleveo channels or security advisories for updates.
• If no patch is available, consider disabling the affected component or endpoint temporarily until a fix is provided.
• Enforce strict authentication and authorization policies for all users accessing the Recorded Calls Page to prevent unauthorized manipulation of recorded calls.
• Monitor the system for any suspicious activity, particularly related to the `/callrec/restoreCallAction.do` endpoint, and log all access attempts for auditing.

Useful 0 Not Useful 0