CVE-2026-60920

Analyzed Analyzed - Analysis Complete

Oracle Customer Care Takeover via HTTP Access

Publication date: 2026-07-21

Last updated on: 2026-08-06

Assigner: Oracle

Description

Vulnerability in the Oracle Customer Care product of Oracle E-Business Suite (component: Internal Operations). Supported versions that are affected are 12.2.3-12.2.15. Easily exploitable vulnerability allows low privileged attacker with network access via HTTP to compromise Oracle Customer Care. Successful attacks of this vulnerability can result in takeover of Oracle Customer Care. CVSS 3.1 Base Score 8.8 (Confidentiality, Integrity and Availability impacts). CVSS Vector: (CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H).

CVSS Scores

EPSS Scores

Probability:
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Meta Information

Published

2026-07-21

Last Modified

2026-08-06

Generated

2026-08-11

AI Q&A

2026-07-22

EPSS Evaluated

2026-08-09

NVD

CVE-2026-60920

EUVD

EUVD-2026-47187

Affected Vendors & Products

Vendor	Product	Version / Range
oracle	customer_care	*

Helpful Resources

Exploitability

CWE

KEV

CWE ID	Description
CWE-269	The product does not properly assign, modify, track, or check privileges for an actor, creating an unintended sphere of control for that actor.
CWE-306	The product does not perform any authentication for functionality that requires a provable user identity or consumes a significant amount of resources.
CWE-287	When an actor claims to have a given identity, the product does not prove or insufficiently proves that the claim is correct.

Attack-Flow Graph

Executive Summary

This is a vulnerability in Oracle Customer Care within Oracle E-Business Suite. It affects versions 12.2.3 to 12.2.15. The issue allows a low-privileged attacker with network access via HTTP to compromise the system and potentially take over Oracle Customer Care.

Detection Guidance

This vulnerability affects Oracle Customer Care in Oracle E-Business Suite versions 12.2.3 to 12.2.15. Detection requires checking for unpatched versions of Oracle Customer Care. Oracle recommends applying the latest security patches from Oracle Support. No specific commands are provided in the CVE details for detection.

Impact Analysis

An attacker could exploit this to gain full control over Oracle Customer Care, leading to unauthorized access, data breaches, or system manipulation. This could result in loss of confidentiality, integrity, and availability of critical customer care data.

Compliance Impact

This vulnerability could lead to non-compliance with GDPR, HIPAA, or other regulations due to unauthorized data access or breaches. Organizations may face legal penalties, reputational damage, and loss of customer trust if exploited.

Mitigation Strategies

Apply the latest Oracle E-Business Suite patches for Oracle Customer Care versions 12.2.3-12.2.15. Restrict network access to HTTP ports for this component. Monitor for unusual activity in Oracle Customer Care logs.

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