CVE-2026-72554
Received Received - Intake

Broken Access Control in Faveo Helpdesk 2.0.3

Publication date: 2026-08-11

Last updated on: 2026-08-11

Assigner: 309f9ea4-e3e9-4c6c-b79d-e8eb01244f2c

Description
A broken access control vulnerability in Ladybird Web Solution Faveo Helpdesk 2.0.3 allows any self-registered customer to read ticket conversations belonging to other customers via the v1 REST API. The API verifies the existence of the requested ticket but not ownership, enabling any authenticated user to access arbitrary ticket threads including internal agent notes containing sensitive information.

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Meta Information

Published
2026-08-11
Last Modified
2026-08-11
Generated
2026-08-11
AI Q&A
2026-08-11
EPSS Evaluated
N/A
NVD
CVE-2026-72554
EUVD
EUVD-2026-56024

Affected Vendors & Products

Showing 1 associated CPE
Vendor Product Version / Range
ladybird_web_solution faveo_helpdesk 2.0.3

Helpful Resources

Exploitability

CWE
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KEV
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CWE ID Description
CWE-284 The product does not restrict or incorrectly restricts access to a resource from an unauthorized actor.

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Executive Summary

A broken access control vulnerability in Faveo Helpdesk 2.0.3 allows any self-registered customer to read ticket conversations belonging to other customers through the v1 REST API. The API checks if a ticket exists but does not verify ownership, letting authenticated users access any ticket thread, including sensitive internal agent notes.

Detection Guidance

To detect this vulnerability, check if any self-registered customer can access ticket conversations via the v1 REST API without proper ownership verification. Monitor API logs for unauthorized ticket access attempts or unusual activity patterns. Review user permissions and ensure only authorized personnel can access ticket data.

Impact Analysis

This vulnerability exposes sensitive customer data, including internal agent notes, to unauthorized users. Attackers could access confidential conversations, personal details, or proprietary information, leading to privacy breaches, reputational damage, or legal consequences for affected businesses.

Compliance Impact

This vulnerability likely violates GDPR and HIPAA by exposing personal and sensitive data without authorization. GDPR requires strict access controls and data protection, while HIPAA mandates safeguards for protected health information. Non-compliance could result in fines, legal penalties, and loss of trust.

Mitigation Strategies

Immediately update Faveo Helpdesk to the latest patched version. Restrict API access to authenticated users with verified ownership of tickets. Disable the v1 REST API if not required. Review and audit all ticket access logs for suspicious activity. Contact support@faveohelpdesk.com for assistance if needed.

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