CVE-2026-56723
Received
Received - Intake
Information Disclosure in Zammad Helpdesk System
Vulnerability report for CVE-2026-56723, including description, CVSS score, EPSS score, affected products, exploitability, helpful resources, and attack-flow context.
Publication date: 2026-09-25
Last updated on: 2026-09-25
Assigner: GitHub, Inc.
Description
Description
Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, a customer who can view a ticket cannot see internal ticket articles through the article listing API. However, the same customer can directly request an attachment belonging to an internal article via the attachment download endpoint, bypassing article-level authorization. This results in an inconsistency: The article listing hides internal articles from customers. The attachment download only checks the parent ticket, not the article, so the same customer can download the attachment directly. This issue is fixed in version 7.0.2.
CVSS Scores
EPSS Scores
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| Percentile: |
Meta Information
Affected Vendors & Products
| Vendor | Product | Version / Range |
|---|---|---|
| zammad | zammad | 7.0.2 |
Helpful Resources
Exploitability
CWE
KEV
| CWE ID | Description |
|---|---|
| CWE-863 | The product performs an authorization check when an actor attempts to access a resource or perform an action, but it does not correctly perform the check. |
