CVE-2026-81022
Deferred Deferred - Pending Action

Unauthenticated Ticket Content Exposure in SupportCandy WordPress Plugin

Publication date: 2026-09-09

Last updated on: 2026-09-09

Assigner: WPScan

Description
The SupportCandy WordPress plugin before 3.5.3 does not validate a submitted per-ticket authorization code before disclosing the real code to the requester, allowing unauthenticated users to read the contents of any support ticket.

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Meta Information

Published
2026-09-09
Last Modified
2026-09-09
Generated
2026-09-29
AI Q&A
2026-09-09
EPSS Evaluated
2026-09-27
NVD
CVE-2026-81022
EUVD
EUVD-2026-74708

Affected Vendors & Products

Showing 1 associated CPE
Vendor Product Version / Range
wp_supportcandy supportcandy From 3.3.6 (inc) to 3.5.2 (inc)

Helpful Resources

Exploitability

CWE
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KEV
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CWE ID Description
CWE-200 The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information.

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Executive Summary

The SupportCandy WordPress plugin before version 3.5.3 has a flaw where it does not properly validate a submitted per-ticket authorization code. This allows unauthenticated users to retrieve the real authorization code for any support ticket and access its contents without needing to authenticate.

Detection Guidance

Check the installed version of the SupportCandy plugin. If it is between 3.3.6 and 3.5.2, the system is vulnerable. Use commands like 'wp plugin list' in WordPress or inspect the plugin files for version details.

Impact Analysis

This vulnerability allows attackers to read sensitive information in any support ticket without authentication. If your WordPress site uses SupportCandy for customer support, attackers could access private conversations, personal data, or confidential details submitted by users.

Compliance Impact

This vulnerability could lead to non-compliance with data protection regulations like GDPR or HIPAA by exposing sensitive personal or health information. Unauthorized access to support tickets may result in violations of confidentiality requirements and potential legal consequences.

Mitigation Strategies

Update the SupportCandy plugin to version 3.5.3 or later immediately to patch the vulnerability. If updating is not possible, consider disabling the plugin temporarily until an update is applied.

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