CVE-2026-103768
Received Received - Intake

Arbitrary File Upload in ELEX WordPress HelpDesk & Customer Ticketing System

Publication date: 2026-10-16

Last updated on: 2026-10-16

Assigner: Wordfence

Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Arbitrary File Upload in all versions up to, and including, 3.3.7 via the initMailPart function. This is due to insufficient file type validation when saving IMAP email attachments. This makes it possible for unauthenticated attackers to upload files that may be executable, which makes remote code execution possible.

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Meta Information

Published
2026-10-16
Last Modified
2026-10-16
Generated
2026-10-16
AI Q&A
2026-10-16
EPSS Evaluated
N/A
NVD
CVE-2026-103768
EUVD
EUVD-2026-102673

Affected Vendors & Products

Showing 1 associated CPE
Vendor Product Version / Range
elextensions ELEX WordPress HelpDesk & Customer Ticketing System 0

Helpful Resources

Exploitability

CWE
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KEV
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CWE ID Description
CWE-434 The product allows the upload or transfer of dangerous file types that are automatically processed within its environment.

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Executive Summary

This vulnerability is in the ELEX WordPress HelpDesk & Customer Ticketing System plugin. It allows unauthenticated attackers to upload arbitrary files via IMAP email attachments due to insufficient file type validation in the initMailPart function. These files could be executable, enabling remote code execution on the affected system.

Detection Guidance

Check for unauthorized file uploads in the ELEX WordPress HelpDesk & Customer Ticketing System plugin by inspecting the uploads directory for unexpected executable files. Review server logs for POST requests to the initMailPart function or unusual IMAP attachment handling.

Impact Analysis

An attacker could exploit this to upload malicious files to your server, potentially gaining control over your website or server. This could lead to data theft, defacement, or further compromise of your systems and user data.

Compliance Impact

This vulnerability could lead to unauthorized access and data breaches, violating GDPR and HIPAA requirements for data protection and security. Non-compliance may result in legal penalties, fines, and reputational damage.

Mitigation Strategies

Immediately update the ELEX WordPress HelpDesk & Customer Ticketing System plugin to the latest version beyond 3.3.7. Disable file uploads via IMAP attachments if not required. Implement strict file type validation and restrict upload directories to prevent executable file execution.

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