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Privacy Policy

Privacy Policy

SYSTEM Publication date: 2024-05-01

Privacy Policy

Axxemble respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our websites, contact us, or use our products and services, including BaseFortify.eu.

We handle personal data under the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Who Is Responsible for Your Personal Data?

Axxemble is the data controller for the processing described in this policy when it decides why and how personal data is used.

You can contact us regarding privacy-related questions or requests using the following details:

2. Personal Data We Collect

We collect personal data when you visit our websites, use our services, create an account, or contact us.

Depending on your interaction with our services, this may include:

  • First and last name.
  • Business or residential address, where relevant.
  • Telephone number.
  • Email address.
  • Company or organization name.
  • Account and contact information.
  • Information about your activities on our websites and services.
  • Internet browser, device type, and operating system information.
  • IP addresses, technical logs, and security-related information.
  • Information you voluntarily provide through contact forms, support requests, or other communications.

We aim to collect only the data we need for the purposes listed here.

3. Why We Process Personal Data

Axxemble processes personal data for legitimate business and operational purposes, including:

  • Providing our services: Creating and managing accounts, delivering requested functionality, and maintaining our products and services.
  • Customer communication: Responding to inquiries, providing support, and communicating about existing agreements.
  • Service notifications: Informing users about important changes, maintenance, security issues, or updates affecting our services.
  • Service improvement: Analyzing website performance, identifying technical issues, and improving usability and reliability.
  • Security: Monitoring for suspicious activity, preventing unauthorized access, and protecting our infrastructure and users.
  • Administration: Managing contracts, invoices, financial records, and other legal or administrative obligations.
  • Product information: Providing information about relevant products or services where permitted by applicable law.

4. Legal Bases for Processing

The GDPR requires a valid legal basis for using personal data.

Depending on the circumstances, Axxemble relies on one or more of the following legal bases:

  • Performance of a contract: Processing necessary to provide services or fulfill contractual obligations.
  • Legal obligations: Processing required to comply with applicable laws, including financial and tax regulations.
  • Legitimate interests: Processing necessary for appropriate business operations, service improvement, fraud prevention, and information security, provided these interests do not override your rights and freedoms.
  • Consent: Processing for specific purposes where your consent is required, such as certain marketing communications or non-essential cookies.

If we rely on your consent, you can withdraw it at any time. This does not affect processing carried out before you withdrew consent.

5. How Long We Retain Personal Data

We keep personal data only as long as needed for its original purpose. We may keep it longer when the law requires it.

Our general retention periods are:

Data Category Retention Period
Website visit information Up to one year, after which identifying information is removed or anonymized where possible.
Contact form submissions and related correspondence Up to three years after the last relevant contact, unless further retention is necessary.
Customer contact information Up to three years after the end of the contractual relationship, unless another retention requirement applies.
Financial and accounting records Generally at least seven years, in accordance with applicable Dutch tax and accounting obligations.

We may delete or anonymize information sooner when appropriate. Some records must be kept longer to meet legal requirements or handle legal claims.

6. Sharing Personal Data with Third Parties

Axxemble does not sell personal data.

We may share data with service providers when needed to run our services, meet contracts, or follow the law.

Depending on the services used, these parties may include:

  • Hosting and infrastructure providers.
  • Email and communication service providers.
  • Technical support and IT service providers.
  • Payment, accounting, or administrative service providers.
  • Other parties where disclosure is required by law.

When providers handle data for us, we use suitable contracts and security safeguards. These include data processing agreements when required.

We limit the information shared to what is necessary for the relevant purpose.

7. International Data Transfers

If we transfer personal data outside the European Economic Area (EEA), we use safeguards required by the GDPR.

These may include European Commission adequacy decisions or Standard Contractual Clauses, depending on the transfer.

You may contact us for further information about safeguards applicable to transfers involving your personal data.

8. Cookies and Website Analytics

Our websites may use cookies to keep services working, protect accounts, remember preferences, and understand website use.

Cookies are small text files stored on your device when you visit a website.

Different categories of cookies serve different purposes:

  • Functional cookies: Support essential website functionality, authentication, security, and user preferences.
  • Analytical cookies: Help us understand website usage and improve performance and usability.
  • Optional third-party cookies: May be associated with additional services or embedded content, depending on the functionality available on a particular page.

Essential cookies do not require consent. Some limited analytics cookies may also be allowed without consent when they have little or no privacy impact and meet legal requirements.

For cookies or similar technologies that require consent, we will request permission before using them.

You can manage or delete cookies through your browser settings. Disabling essential cookies may affect the functionality of certain website features.

Where a cookie consent mechanism is provided, you can use it to manage or withdraw your preferences.

9. Personal Data of Children

Our websites and services are not designed specifically for children under 16.

We do not knowingly collect personal data from children where parental or guardian consent is required and has not been obtained.

If you believe that we have collected personal data from a child without the necessary authorization, please contact info@axxemble.nl.

We will investigate the matter and take appropriate action, including deletion where required.

10. Your Rights Under the GDPR

The GDPR gives you rights over your personal data. Some rights have legal conditions or exceptions.

These include:

  • Right of access: Request information about the personal data we process concerning you.
  • Right to rectification: Request correction of inaccurate or incomplete personal data.
  • Right to erasure: Request deletion of personal data where applicable.
  • Right to restriction: Request that we limit certain processing activities.
  • Right to data portability: Receive certain personal data in a structured, commonly used, machine-readable format where applicable.
  • Right to object: Object to processing based on legitimate interests and to direct marketing.
  • Right to withdraw consent: Withdraw previously granted consent at any time.
  • Rights concerning automated decision-making: Exercise applicable rights relating to decisions based solely on automated processing that produce legal or similarly significant effects.

To exercise your rights, please contact info@axxemble.nl.

We may ask for information to confirm your identity. We will only request what is needed for this check.

We aim to respond within one month and without unnecessary delay. For complex or numerous requests, the GDPR may allow up to two extra months. If we need more time, we will tell you why.

11. Security of Personal Data

Axxemble uses technical and organizational measures to protect personal data.

These measures are intended to protect personal data against:

  • Unauthorized access or disclosure.
  • Accidental loss or destruction.
  • Unauthorized modification.
  • Misuse of systems and services.
  • Other reasonably foreseeable security risks.

We regularly assess security risks and review the measures used to protect our systems and information.

If you believe that personal data is not adequately protected or you have identified a potential security vulnerability, please contact us.

12. Complaints and Supervisory Authority

If you have concerns about how we use your data, please contact us. We will review your concern and work to address it.

You also have the right to lodge a complaint with the Dutch data protection authority, the Autoriteit Persoonsgegevens, or another competent supervisory authority where applicable.

13. Changes to This Privacy Policy

We may update this policy when our services, data practices, laws, or security measures change.

Please review this page from time to time. If the law requires it, we will notify you of important changes or ask for consent again.

14. Contact Information

For questions about this Privacy Policy, the processing of your personal data, or the exercise of your privacy rights, please contact:

Axxemble

Email: info@axxemble.nl

Telephone: +31 (0)85 303 8429

We are committed to handling privacy-related questions and requests carefully and transparently.