CVE-2026-101668

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Oracle Customer Care Cross-Site Scripting Vulnerability

Publication date: 2026-10-20

Last updated on: 2026-10-21

Assigner: Oracle

Description

Vulnerability in the Oracle Customer Care product of Oracle E-Business Suite (component: Internal Operations). Supported versions that are affected are 12.2.3-12.2.15. Easily exploitable vulnerability allows unauthenticated attacker with network access via HTTP to compromise Oracle Customer Care. Successful attacks require human interaction from a person other than the attacker and while the vulnerability is in Oracle Customer Care, attacks may significantly impact additional products (scope change). Successful attacks of this vulnerability can result in unauthorized update, insert or delete access to some of Oracle Customer Care accessible data as well as unauthorized read access to a subset of Oracle Customer Care accessible data. CVSS 3.1 Base Score 6.1 (Confidentiality and Integrity impacts). CVSS Vector: (CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N).

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Meta Information

Published

2026-10-20

Last Modified

2026-10-21

Generated

2026-11-10

AI Q&A

2026-10-21

EPSS Evaluated

2026-11-08

NVD

CVE-2026-101668

EUVD

EUVD-2026-106072

Affected Vendors & Products

Vendor	Product	Version / Range
Oracle Corporation	Oracle Customer Care	12.2.3

Helpful Resources

Exploitability

CWE

KEV

CWE ID	Description
CWE-284	The product does not restrict or incorrectly restricts access to a resource from an unauthorized actor.

Attack-Flow Graph

Executive Summary

This is a vulnerability in Oracle Customer Care, part of Oracle E-Business Suite. It affects versions 12.2.3 to 12.2.15. An unauthenticated attacker can exploit it via HTTP network access. Exploitation requires human interaction from someone other than the attacker. Successful attacks may impact additional products beyond the vulnerable component.

Detection Guidance

This vulnerability requires detection through Oracle E-Business Suite monitoring. Check Oracle Customer Care logs for unusual HTTP access patterns or unauthorized data modifications. Use Oracle's diagnostic tools like Oracle Enterprise Manager to inspect network traffic for HTTP requests targeting the Oracle Customer Care component. Ensure all Oracle patches are applied to versions 12.2.3-12.2.15.

Impact Analysis

An attacker could gain unauthorized access to modify, insert, or delete data in Oracle Customer Care. They could also read some data. This requires user interaction but could lead to significant data compromise. The impact is limited to confidentiality and integrity of accessible data.

Compliance Impact

This vulnerability allows unauthorized read, insert, update, or delete access to Oracle Customer Care data, which could lead to exposure or manipulation of sensitive personal or health information. This may violate compliance requirements under GDPR (data protection) or HIPAA (health data privacy) if such data is compromised.

Mitigation Strategies

Apply the latest Oracle Critical Patch Update (CPU) for Oracle E-Business Suite, specifically for the Oracle Customer Care component. Ensure all affected versions (12.2.3-12.2.15) are updated to a patched version. Restrict network access to HTTP ports used by Oracle Customer Care and monitor for unusual activity.

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